NG-IT Partnership with 11:11 Systems Case Study

This case study outlines the partnership between NG-IT and 11:11 Systems, focusing on the strategic collaboration that has strengthened customer success. NG-IT, a UK-based provider of cloud solutions and cybersecurity services, faced challenges in transitioning from a CAPEX-driven model to a managed services approach. The company recognized the need to enhance its service offerings while maintaining customer trust. By partnering with 11:11 Systems, NG-IT integrated various solutions, including Infrastructure as a Service (IaaS) and Disaster Recovery as a Service (DRaaS), to address these gaps. The partnership has resulted in a 25% increase in Annual Recurring Revenue (ARR) and a 100% renewal rate for related contracts. The collaboration emphasizes the importance of trust and transparency, enabling both companies to co-create solutions that meet unique customer challenges. Looking ahead, NG-IT aims to expand its security portfolio and leverage the 11:11 Cyber Recovery Platform to ensure rapid recovery from cyber incidents.