Proactive Digital Employee Experience Management Case Study

This case study details Baillie Gifford's approach to managing digital employee experience (DEX) in the context of a significant shift to hybrid working due to the COVID-19 pandemic. The document outlines the challenges faced by Baillie Gifford in maintaining reliable service levels across thousands of home offices compared to their previous corporate office setup. To address these challenges, Baillie Gifford implemented the 1E Tachyon Platform, which provides real-time insight into the digital experiences of employees. The case study explains how the platform's modules, including Explorer and Guaranteed State, help IT teams proactively identify and remediate issues before they affect productivity. Additionally, it discusses the future plans for integrating ServiceNow with 1E technology to enhance the efficiency of IT support. The overall goal is to ensure a stable, consistent, and predictable digital experience for employees, regardless of their remote working conditions.