Business Continuity and Disaster Recovery Plan

This document is a Business Continuity and Disaster Recovery (BC/DR) Plan for 2BrightSparks Pte. Ltd., detailing procedures to ensure ongoing software availability, support operations, and the preservation of critical business functions during disruptions. The plan encompasses all internal systems, infrastructure, and personnel, including those supporting licensing, purchasing, website hosting, and customer support. It outlines objectives such as maintaining critical operations with minimal downtime and ensuring the integrity and recoverability of internal systems and data. The plan activation triggers include significant disruptions like a critical function being down for over 60 minutes or a confirmed security breach. Roles and responsibilities are defined for team members involved in executing the plan, along with a communication strategy for internal and external stakeholders. Additionally, the document describes testing and validation methods to ensure the effectiveness of the BC/DR plan, including backup restoration tests and tabletop exercises.