Transitioning from SAP Customer Service to S/4HANA Service

This white paper discusses the transition from SAP Customer Service (CS) to SAP S/4HANA Service, emphasizing the need for companies to adapt to the discontinuation of the CS module by 2030. It outlines the migration process, which includes analyzing existing service processes, data migration, integration of add-ons, customizing standard processes, and testing before going live. The paper details the differences between the two systems, highlighting that S/4HANA Service introduces new objects and processes that enhance service management. It also describes the benefits of adopting S/4HANA Service, such as improved customer experience and integration into digital value chains. The document presents a structured approach to migration, including the use of the SMARTsolution 'abat CS Conversion Accelerator' to assist companies in planning and executing their transition efficiently. The paper concludes by stressing the importance of early action to secure a future-proof service architecture and leverage the innovations offered by S/4HANA Service.