Generative AI Adoption Challenges and Risks

This document is a State of Intelligent Automation Report from September 2025 that examines the challenges and risks associated with the adoption of Generative AI (GenAI) in businesses. It highlights that while GenAI is rapidly being integrated into various sectors, many organizations face significant hurdles, including difficulties in training models, integrating GenAI into existing processes, and establishing proper governance structures. The report reveals that a considerable number of employees are using GenAI tools for personal productivity, leading to concerns about data governance and security, a phenomenon referred to as Shadow AI. The findings are based on a survey conducted among 1,200 senior managers across multiple industries and countries. It also discusses the trend of Bring Your Own Software (BYOS), where employees introduce AI tools without official oversight, and the implications this has for organizational security. The report concludes with insights into the motivations behind GenAI adoption, such as increased efficiency and improved customer service.