ABM Performance Solutions Case Study for 9/11 Memorial

This case study details the collaboration between ABM Performance Solutions and the 9/11 Memorial & Museum, highlighting the services provided to maintain the facility's integrity and reverence. The memorial, located on part of the original World Trade Center site, honors the 2,983 victims of the September 11, 2001, and February 26, 1993, attacks. It features reflecting pools and a plaza designed with sustainability measures. ABM has been responsible for various services, including engineering, lighting, electrical, HVAC, landscaping, janitorial, and maintenance since the site opened. The case study outlines the challenges faced due to the site's size and public significance, necessitating a single-source provider for complex facility needs. ABM's management ensures operational efficiency, allowing the museum staff to focus on their mission. The partnership has resulted in high visitor satisfaction regarding cleanliness and operational cost control, along with achieving LEED Gold Certification through sustainable practices.