ABM Performance Solutions Case Study for Utica University

This case study details the partnership between ABM Performance Solutions and Utica University, located in central New York. The university sought a facility services provider that could enhance service quality and operational efficiency while building a trusted relationship with its union. The partnership is based on a strategic 10-year agreement, allowing ABM to deliver a comprehensive suite of campus services, including janitorial, maintenance management, landscaping, and snow removal. The collaboration emphasizes a holistic approach to facility services, which is reflected in the naming of ABM Field at Charles A. Gaetano Stadium. The case study outlines operational improvements achieved through the implementation of an updated Computerized Maintenance Management System (CMMS) and preventive maintenance programs. Staffing enhancements, including union benefits and improved communication, have led to increased morale and performance among the service team. The partnership aims to provide a cohesive, accountable team that improves campus experiences and strengthens community ties.