Addressing Airport Workforce Challenges

This document is a guide that outlines the significant challenges faced by airport facility management regarding workforce issues. It identifies seven primary challenges, including high employee turnover rates, difficulties in recruitment, an aging workforce, inadequate training, rising labor costs, inconsistent service results from subcontractors, and the complexities of managing multiple vendors. For each challenge, the document presents solutions provided by ABM, such as developing internal talent to reduce turnover, partnering with educational programs to address the aging workforce, and implementing airport-specific training protocols. The guide emphasizes the importance of streamlined operations and consistent service delivery to enhance efficiency and accountability in airport facility management. By addressing these workforce challenges, the document aims to improve operational performance and ensure a better guest experience in airport facilities.