Airports Cleaning and Maintenance Case Study

This case study details the cleaning and maintenance operations at JFK's Terminal 4 (T4), which serves 25 million annual passengers. It outlines the partnership between ABM and JFK International Air Terminal (JFKIAT) since 2010, focusing on sustainability and operational efficiency. T4 became the first U.S. air terminal to achieve LEED Platinum certification in 2022, largely due to ABM's integration of advanced technology and collaborative efforts. The study presents various cleaning services provided, including pest control and ramp cleaning, and highlights the challenges faced due to the terminal's legacy infrastructure. It documents improvements in passenger satisfaction, particularly in restroom cleanliness, which has seen a 7 percentage point increase since ABM began its operations. The case study also emphasizes the use of IoT technology for real-time monitoring and resource allocation, enhancing overall service delivery and operational transparency.