Choice Hotels Email Security Enhancement Case Study

This case study details the email security challenges faced by Choice Hotels, one of the largest lodging franchisors globally, and their implementation of Abnormal Security's solutions. The document outlines the company's responsibility to protect the data of 50 million loyalty members and other guests amidst a growing threat landscape, particularly from business email compromise and phishing attacks. Jason Stead, the CISO, highlights the vulnerabilities within the hospitality industry, where social engineering tactics are prevalent due to the welcoming nature of hotel staff. The case study explains how Abnormal's automated email triage and remediation capabilities significantly reduced the time spent by the security operations center (SOC) on manual threat review, allowing for a 36% decrease in response efforts during peak seasons. The integration with Microsoft 365 was straightforward, and the results were quickly realized, enabling proactive threat management and enhanced employee training on security awareness. Overall, the implementation of Abnormal has strengthened Choice Hotels' email security posture and contributed to broader industry collaboration for cybersecurity.