Digital Transformation of Apple Services at UCA

This document is a case study detailing the digital transformation of Apple services at the University for the Creative Arts (UCA) facilitated by Academia. The study outlines the background of UCA, emphasizing its commitment to creative education and its collaboration with Academia on Apple hardware and services projects. It describes the challenges faced by UCA, including the need for modernizing their technology stack and addressing staffing issues in Apple enterprise management. The document presents the solutions implemented by Academia, including the adoption of Jamf for device management, which enabled zero-touch deployment, improved security, and centralized management. The case study also highlights the impact of these solutions on the university's operations, such as a reduction in support requests and enhanced student experiences. Overall, the document illustrates how the partnership with Academia has transformed UCA's approach to managing Apple services, making it more efficient and effective.