Managed Apple Technology Services for University IT Operations

This document is a case study detailing the collaboration between the University of Derby and Academia for managing Apple technology services. The university, which serves nearly 30,000 students, faced challenges in efficiently managing its Apple device estate, particularly during device rollouts and updates. The partnership with Academia aimed to streamline these processes, allowing the university's IT team to focus on other critical projects. The case study outlines how Academia assisted in orchestrating a summer refresh of approximately 120 devices, ensuring minimal disruption to students. It describes the implementation of Jamf Connect for remote device management and highlights the enhanced cyber security measures established through the collaboration. The document emphasizes the operational and financial benefits realized by the university, including the freeing up of IT resources to concentrate on transformational initiatives. Overall, the case study illustrates the effective integration of managed services in higher education IT environments.