Johnson Controls Cloud-Based DevOps Journey

This document is a case study detailing the evolution and current state of Johnson Controls' DevOps team, which comprises over 150 employees and consultants. The focus is on transitioning from a traditional application services model to a cloud-based DevOps approach, emphasizing end-to-end business processes rather than just IT service level agreements. The case study outlines the team's strategy of deploying minimal viable products to enhance ERP project implementation and support ongoing development and improvement. It highlights the integration of Generative AI technologies, such as Oracle Digital Assistant, to streamline operations and improve efficiency. The document also discusses the partnership with Accenture, which is viewed as a strategic choice due to their expertise in both business processes and IT solutions. The overall aim is to optimize processes, enhance business outcomes, and maintain customer satisfaction while adapting to the rapidly changing business environment.