Magic Quadrant for Outsourced Digital Workplace Services

This document is a Magic Quadrant report that evaluates 18 providers of Outsourced Digital Workplace Services (ODWS). It aims to assist IT sourcing leaders in selecting vendors that align with their desired outcomes. The report outlines the capabilities required of providers to deliver consulting, implementation, and support services to end users reliant on endpoint devices and applications. It describes mandatory and common features of ODWS, including 24/7 service desk support, virtualization solutions, IT service management, and data privacy compliance. The report also discusses advanced services such as self-service support, intelligent automation, and smart workplace technologies. Additionally, it highlights vendor strengths and cautions, providing insights into the competitive landscape of the ODWS market. The analysis includes a focus on employee experience and the importance of adapting to evolving workplace needs through innovative service offerings.