Fraud and Cybersecurity in Quick Service Restaurants

This report examines the convergence of fraud and cybersecurity within the Quick Service Restaurant (QSR) sector. It identifies key behaviors that predict performance, such as sharing responsibility for threat use cases and unifying data between fraud and cyber teams. The study highlights that while QSR leads in structural integration and confidence in managing fraud threats, it also has a significant number of organizations in what is termed 'Convergence Purgatory.' The report details the primary fraud threats faced by QSR operators, with bot and credential stuffing being the most prevalent. It also discusses the current and future priorities for fraud controls, emphasizing the focus on account login and changes. Additionally, the report notes that QSR organizations are expanding their controls primarily at the front end of the customer journey, reflecting their unique threat landscape. The findings suggest that while QSR is advanced in some areas, there are critical gaps in their approach to managing the most significant threats they face.