Washington State Fair Case Study on Ticketing Solutions

This case study details the partnership between the Washington State Fair and accesso, focusing on how accesso's ticketing solutions streamlined operations and enhanced customer service. The Washington State Fair, a prominent annual event in Washington, faced challenges in managing ticket sales and promotions due to reliance on independent vendors. The Fair sought a solution that would offer flexible ticket fees and integrated reporting capabilities. By implementing accesso's box office ticketing solution, the Fair was able to consolidate all ticket sales onto a single platform, significantly reducing fees and improving the purchasing process. This integration not only increased online sales but also allowed for real-time tracking of ticket redemption through barcodes, enhancing marketing insights. Furthermore, the Fair has begun utilizing accesso's donations module to encourage contributions during online transactions. The ongoing collaboration with accesso aims to further adapt and expand the ticketing capabilities to meet the Fair's evolving needs.