Bon Secours Mercy Health Recognition Strategy Overview

This document is a case study detailing the recognition strategy implemented by Bon Secours Mercy Health (BSMH) in partnership with Achievers. BSMH, one of the largest Catholic healthcare systems in the U.S., aimed to enhance its culture of appreciation across a diverse workforce of over 60,000 associates. The initiative, named 'Called to Shine,' was designed to unify and amplify recognition efforts, particularly for offline and shift-based workers who often lacked access to digital communication. The program introduced various initiatives, including Core Culture and Leadership Awards, Role Appreciation Days, and New Hire Recognitions, which collectively fostered a sense of belonging and engagement among associates. The case study highlights significant outcomes, such as improved retention rates and increased engagement, demonstrating the measurable impact of the recognition program. Overall, the initiative has contributed to an estimated $41.8 million in annual savings by enhancing associate retention and reinforcing a culture of appreciation within the organization.