Modernizing Auto Loan Payments With ACI Speedpay

This case study details the modernization efforts of a large auto loan servicer aimed at improving customer payment experiences. The servicer faced challenges such as inconsistent payment processes across various channels and limited online account information, which contributed to high call center volumes. To address these issues, they implemented ACI Worldwide's ACI Speedpay solution, which integrated seamlessly with their existing loan servicing software. This deployment provided customers with a centralized platform for managing payments, leading to a significant reduction in inbound call volume by 20% and an increase in mobile payment adoption among new customers by 30%. Additionally, the servicer expanded its offerings by incorporating ACI Walletron technology, enhancing mobile billing and payment capabilities. The results of these initiatives included a notable increase in interactive voice response payments by 89% and a 20% rise in recurring ACH payments. The servicer continues to seek further enhancements to their payment options to better serve their customers.