Payments Orchestration Platform Implementation Case Study

This case study details the implementation of the ACI Payments Orchestration Platform by a major global fuel brand facing challenges in modernizing its payments infrastructure. The company, which operates fuel and convenience stations globally, initially opted for a direct-to-acquirer approach but encountered significant technical limitations that hindered scalability and reliability. The partnership with ACI provided a comprehensive omnichannel payments orchestration solution that centralized transaction management across various channels, including in-store, forecourt, and mobile. Key features of the solution included a centralized transaction hub, sophisticated multi-endpoint routing, and a resilient multi-tenant architecture. The results of this implementation included a unified system of record, streamlined transaction processing, enhanced loyalty insights, and improved operational flexibility. The ACI solution enabled the retailer to evolve its acquiring strategy while minimizing disruption and ensuring uninterrupted processing of transactions.