EC Insurance Company IT Infrastructure Case Study

This case study details the partnership between EC Insurance Company (ECIC) and Acora, focusing on the outsourcing of IT services to address challenges faced by ECIC in its growing business. ECIC, a specialist insurer in the UK, sought to enhance its IT infrastructure due to regulatory pressures from the Prudential Regulatory Authority (PRA) and the Financial Conduct Authority (FCA). The document outlines ECIC's requirements for a separate IT infrastructure platform, compliance controls, disaster recovery solutions, and comprehensive IT support services. Acora was selected as the partner after a formal bid process, highlighting their technical expertise and understanding of FCA regulations. The partnership has resulted in improved business continuity, remote working capabilities, and enhanced telephony systems that comply with regulatory guidelines. Additionally, the case study discusses future plans for infrastructure upgrades, including Office 365 integration, to further enhance operational efficiency.