Andover Fabrics B2B Buying Transformation Case Study

This case study details the transformation of Andover Fabrics' B2B buying process through the implementation of Acumatica Distribution Edition and its integration with BigCommerce. The company, which distributes fabric to quilt shops, faced challenges with its legacy ERP system, Microsoft Dynamics SL, which hindered online sales and customer experience. The transition to a modern cloud-based ERP system allowed for automation of manual processes, improved inventory management, and a seamless online purchasing experience. Key results included an 86% increase in booked revenue within four months of the new website launch, enhanced visibility into key performance indicators, and significant reductions in manual workload. The collaboration with technology partners MaxQ Technologies and Friends of Commerce was crucial in customizing the integration to meet specific business needs. The outcome of these efforts has positioned Andover Fabrics as a leader in the industry, demonstrating the impact of modern technology on business growth and operational efficiency.