Modernizing Life Insurance Operations with Adaptigent

This case study outlines the modernization efforts of a leading U.S.-based life insurance provider operating in a regulated sector. The insurer aimed to transform its core systems to support digital-first interactions, enhance compliance, security, and improve customer experience. To achieve this, they deployed Adaptigent’s Adaptive Integration Fabric, which allowed the company to extend its mainframe systems rather than replace them. The solution involved wrapping core applications in an API layer, enabling modern front-end experiences while maintaining the mainframe's reliability. As a result, the insurer experienced a 70% increase in customer engagement and over $5 million in labor savings by reducing the need for additional call center employees. The integration also facilitated real-time, PCI-compliant payment processing and improved operational efficiency, aligning with industry benchmarks for customer satisfaction. Overall, the modernization strategy positioned the insurer for future growth while preserving the strength of its existing systems.