North American Insurer Automates Business Processes

This case study details the automation of key business processes by a leading North American insurer of property and liability insurance. The insurer, which operates across 49 states with over 2,200 employees, faced challenges in streamlining its operations, particularly in the claims process. Previously, the submission of claims involved a manual process that delayed the initiation of claims by one to three days. To address this, the insurer implemented Adaptigent's Adaptive Integration Fabric, enabling the development of new composite applications without extensive retraining of its COBOL developers. This solution provided real-time access to data and allowed call center representatives to start claims immediately upon receiving a notice of loss. The implementation resulted in significant improvements in efficiency, customer service, and a reduction in the number of claims representatives needed. The case study outlines the benefits experienced by the insurer, including faster processing times and enhanced productivity.