Implementation of New Claims System at Münchener Verein

This case study details the implementation of the in|sure Health Claims system at Münchener Verein, an insurance company founded in 1922. The document outlines the initial situation, which involved manual calculations and a need for extensive technical expertise. It describes the challenges faced by Münchener Verein in a competitive insurance market, particularly regarding high processing backlogs in long-term care insurance due to manual efforts. The solution involved adopting the in|sure Health Claims system, which met current standards and allowed for customization. The project timeline spanned from February to December 2018, culminating in a successful go-live on January 1, 2019. The outcome included a user-friendly interface that reduced training time, decreased error rates, and improved billing speed. The case study emphasizes the collaborative efforts of the project team and the technical department's commitment to the new system, which ultimately enhanced claims processing efficiency.