INTER Versicherungsgruppe Claims Management System Case Study

This case study outlines the project undertaken by INTER Versicherungsgruppe to integrate a new claims management system, in|sure General Claims, into its existing infrastructure. The project commenced in January 2015 and concluded in January 2017, spanning a duration of 24 months. The primary challenge was to replace an outdated key-based system with a modern solution that could handle increasing customer demands and complex processes. The migration involved connecting various peripheral systems through standardized interfaces to ensure seamless integration. The outcome of this project was significant, with a reported 50 percent time savings in claims creation. The new system allows employees to manage the entire claims process efficiently, from creation to payment, enhancing productivity and user experience. The successful implementation was achieved through close collaboration between INTER and adesso insurance solutions, resulting in a smooth transition with minimal training required for users.