Citizen Development Implementation in Canton Aargau

This document is a case study detailing the implementation of Citizen Development within the Canton of Aargau, facilitated by adesso. The primary objective is to simplify technological complexity and empower various departments to independently create digital services without requiring advanced IT skills. The approach emphasizes effective training and user engagement strategies to ensure widespread adoption among users with limited programming knowledge. The document outlines the challenges faced, including the need for rapid service development and cost management. It describes how adesso's business automation solutions have decentralized the creation of e-services, leading to significant cost savings and increased efficiency. The case study further discusses the use of user-friendly tools and pre-defined templates, which enable departments to create services quickly and flexibly. Additionally, it highlights the integration of advanced methodologies and technologies to support ongoing business process evolution and quality assurance.