Process Automation for Enhanced Patient Journey

This document is a case study detailing the collaboration between adesso and the Ente Ospedaliero Cantonale (EOC) aimed at automating and optimizing patient journey processes. The objective was to simplify complex and time-consuming manual processes, thereby improving efficiency and accuracy in managing bureaucratic procedures. The solution involved centralizing data management and standardizing workflows, which resulted in a smoother flow of information and better management of health insurance guarantee procedures. Key improvements included the automation of patient discharge scheduling and the creation of structured processes for discharge letter approvals. The benefits of this automation led to significant reductions in risks and inefficiencies, enhanced patient satisfaction, and improved communication among healthcare providers. Additionally, the digitalization efforts decreased paper usage and administrative workload. The case study outlines the technical, operational, and cultural support provided by adesso, emphasizing the importance of skilled expertise and training in achieving successful implementation.