Summary
This case study details the transition of AVA Dental from Weave to Adit, highlighting the challenges faced with Weave's customer service and inefficiencies that hindered patient experience. AVA Dental, located in Westfield, Indiana, experienced significant operational issues, including a 20% loss in weekly production due to no-shows and low online visibility. After switching to Adit, the practice achieved a 50% reduction in no-shows through automated reminders and forms, resulting in a $66,000 increase in production within three months and a 25% growth in new patient acquisition. The onboarding process with Adit was seamless, providing the team with mobile access and time-saving tools that saved over five hours weekly. The dedicated support from Adit's account manager contributed to a more efficient workflow and enhanced patient communication, leading to an 86% increase in online reviews. This transition illustrates the positive impact of adopting a more effective platform on practice growth and patient satisfaction.
