Canton Orthodontics Communication Improvement Case Study

This case study details the implementation of Adit at Canton Orthodontics, which has significantly improved patient communication and operational efficiency. Prior to Adit, the practice faced challenges such as high no-show rates, missed patient calls, and inefficient manual appointment confirmations. The introduction of Adit's integrated platform allowed the team to capture missed calls and inquiries, leading to the addition of three to four new patients weekly and recovering approximately $12,000 in weekly production. Automated reminders and two-way texting have reduced the no-show rate from 20% to 5% and doubled appointment confirmations from 40% to 80%. The automation of appointment confirmations has freed up front desk staff time, allowing them to focus on new patients and insurance verification. Overall, the implementation of Adit has transformed the practice's communication processes, enhancing patient engagement and operational effectiveness.