Summary
This case study details the transition of Dedicated Dentistry from Lighthouse360 to Adit, highlighting the challenges faced with the previous system and the resulting improvements. Located in Lakewood, Colorado, Dedicated Dentistry had been experiencing issues such as limited features, confusing caller IDs, and disjointed systems, which hindered patient communication and workflow efficiency. After implementing Adit, the practice saw significant growth, achieving $1.6 million in annual production, the highest in 20 years. The transition led to a 25% increase in appointment confirmations and a 50% increase in completed payments through Adit Pay. The case study outlines how Adit's comprehensive platform streamlined operations and enhanced the patient experience, allowing the team to access key performance metrics and improve overall efficiency. The onboarding process was noted as smooth, with responsive support and seamless training, ultimately empowering both the staff and patients.
