Efficiency Improvement at Mark A. Shaw Dental Practice

This case study details how Mark A. Shaw, DMD, a dental practice in Pittsburgh, improved operational efficiency by implementing Adit, a digital platform designed for appointment management and patient communication. Prior to Adit, the practice faced challenges such as time-consuming manual appointment confirmations and high administrative workloads, which led to employee burnout. With Adit, the practice achieved a 100% appointment confirmation rate while significantly reducing the time spent on confirmations from hours of phone calls to automated reminders and texting. The transition to Adit's VoIP system allowed for better tracking of patient communications and streamlined operations. The practice also benefited from customized solutions that enhanced patient experience and engagement. Overall, Adit has transformed the way the practice operates, allowing staff to focus more on patient care rather than repetitive tasks, thus reinforcing their commitment to providing high-quality service to their community.