Platinum Care Dental Front Desk Workflow Improvement

This case study details how Platinum Care Dental, a family-run dental practice in Albuquerque, New Mexico, reduced its manual front desk workload by 25% through the implementation of Adit Lite. The practice faced challenges with outdated tools and inefficient manual processes that hindered patient care. Prior to adopting Adit Lite, the team relied on disconnected systems, which resulted in delays in patient communication and payment collection. The introduction of Adit Lite streamlined operations by providing digital forms that upload directly into Dentrix, thus eliminating the need for printing and scanning paperwork. The case study outlines the significant time savings achieved, particularly in managing patient communications and payments. Features such as Text to Pay and automated notifications enhanced scheduling and payment processes, allowing the front desk staff to operate more efficiently. The onboarding experience was noted for its smoothness and ongoing support, which contributed to the successful integration of the new system.