Scutum Endpoint Privilege Management Case Study

This case study details the implementation of Admin By Request's Endpoint Privilege Management (EPM) solution at Scutum, a fire and security company. Scutum faced challenges in complying with Cyber Essentials Plus and ISO 27001 standards, which required restricted local administrator access on end-user devices. The need for their engineers to install software and update systems in remote locations complicated this requirement. The chosen solution allowed for offline capabilities, enabling engineers to maintain productivity without internet access while ensuring compliance and security. The deployment resulted in a significant reduction in service desk requests by 75%, as engineers could access necessary privileges without waiting for help desk approval. The case study outlines the successful rollout of the solution across 500 Windows endpoints and highlights its role in supporting Scutum's growth through acquisitions, as they continue to expand their IT infrastructure with Admin By Request.