Contract Lifecycle Management Implementation at Savvis

This case study outlines the implementation of an Enterprise Contract Lifecycle Management (CLM) solution at Savvis, Inc., aimed at reducing financial and contract-related risks while enhancing the sales experience. The document describes the challenges faced by Savvis due to multiple ad hoc legacy processes resulting from mergers and acquisitions, which led to limited integration and visibility in contract management. John Knoblich, VP of Global Operations Support and Development, initiated a formal contract management process to improve workflow control and compliance. Key steps included reviewing the existing quote-to-cash process, selecting an appropriate vendor, and developing a proof of concept. The study details the configuration of the ASC Contracts solution to create a centralized repository for contracts and establish defined workflows for various contract types. Training and a phased rollout were conducted to ensure user adoption, with metrics established to monitor the effectiveness of the new system.