Patient Care Checklist for CAHPS and HOS Surveys

This guide presents a patient care checklist designed to improve results from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcomes Survey (HOS). It outlines key topics that healthcare providers should address with patients to enhance their experience and outcomes. The checklist includes suggested discussion points related to various aspects of patient care, such as the annual flu vaccine, care coordination, and obtaining needed care and prescription drugs. Additionally, it covers topics related to fall prevention, mental health, physical health, and urinary incontinence. Each section provides specific questions and prompts that healthcare providers can use to engage patients in meaningful conversations about their health and care needs. The content aims to facilitate better communication and ensure that patients receive comprehensive support during their healthcare visits.