Summary
This guide serves as a quick reference for healthcare providers to enhance patient experiences based on the CAHPS® and HOS surveys. It outlines 11 key measures that are crucial for improving the overall experience of Aetna® members. Each measure is accompanied by practical tips and best practices aimed at addressing various aspects of patient health, including physical and mental health, care coordination, and access to necessary services. The guide emphasizes the importance of direct communication with patients regarding their health status, physical activity, and preventive measures like flu vaccinations. It also highlights the need for healthcare providers to be familiar with patient histories to foster better relationships and improve care quality. The guide encourages healthcare providers to actively engage patients in discussions about sensitive topics, such as bladder control and mental health, to ensure comprehensive care and support.
