Automation in Supplier-to-Vendor Application Process

This document is a case study detailing the New Mexico Farmers Marketing Association's (NMFMA) efforts to enhance their supplier-to-vendor application process through automation. The NMFMA aimed to improve efficiency and scalability by transitioning from a manual review system using Google Docs to a more streamlined approach utilizing Salesforce and Form Assembly. The implementation of a self-service portal allows for the submission and renewal of applications, which reduces costs and increases program scalability. Additionally, an external reviewer portal enables volunteers and appointed helpers to review and score applications for acceptance. The case study outlines the challenges faced during this transition and highlights key metrics, such as a 25% increase in new food producer applications and an 80% decrease in paperwork and support documentation, demonstrating the effectiveness of the new system in facilitating centralized communication and collaboration among users.