Quality of Service Benchmark Report for Wireless Access

This document is a benchmark report detailing the Quality of Service (QoS) parameters for wireless access services for May 2026. It outlines various metrics related to network performance, including service availability, call setup success rates, and packet drop rates for different network technologies such as 2G, 3G, 4G, and 5G. The report presents cumulative downtime statistics, highlighting the worst affected cells due to network outages and the percentage of significant network outages reported to the authority. Additionally, it includes customer service-related QoS parameters, such as the resolution of billing complaints and accessibility of customer care services. The document provides specific data for various service providers, including network availability percentages and latency measures, ensuring a comprehensive view of performance against established benchmarks. This information is critical for stakeholders assessing service quality and reliability in the telecommunications sector.