Summary
This case study outlines how Airtel IQ supported HDFC Bank in enhancing trust and security in its communication processes. HDFC Bank faced challenges in providing real-time information to customers while ensuring data security and managing increased operational loads. To address these issues, HDFC Bank implemented Airtel IQ, a cloud-based communication platform that offers robust omnichannel communication with a service level agreement ensuring 99.9999% uptime. The solution includes features such as True Delivery APIs for automated communication, voice messaging capabilities, and multi-layered security measures including Dedicated MPLS lines, TLS, and SSL-based authentication. Additionally, Airtel IQ's SpamShield provides proactive protection against fraudulent messages. The implementation resulted in significant improvements, including a capacity to handle over 650 million requests, compliance with TRAI, RBI, and GDPR guidelines, and a high SMS delivery rate of 97%. Overall, Airtel IQ's integration enabled HDFC Bank to achieve reliable and secure communication with its customers.
