Enhancing Performance and Security of Citizen Services

This document is a technical report that outlines Akamai's layered solutions designed to improve the performance and security of online citizen services in the public sector. It discusses the implications of the Biden Administration’s 2021 Executive Order 14058, which emphasizes the importance of user experience in government services. The report details how Akamai's distributed edge and cloud platform enhances user experiences by reducing latency, ensuring security, and providing flexibility. It highlights features such as real-time threat detection, personalized services, and the integration of various tools to streamline operations for developers. The document also presents statistics about Akamai's infrastructure, including the number of networks, servers, and locations, which support the delivery of services. Overall, it emphasizes the need for government agencies to adapt to evolving citizen expectations through innovative and secure digital services.