Malwarebytes Case Study on Alchemer Implementation

Discover how Malwarebytes, a leading cybersecurity firm, successfully transitioned from SurveyMonkey to Alchemer. This case study highlights the challenges faced, the two-week setup process, and the establishment of an NPS Council that improved cross-departmental collaboration and customer feedback management. Learn about the benefits realized in sales tactics, pricing, and support efficiency through this strategic shift.