Summary
This case study details the implementation of the Keells Advance Network Exchange (KANE), a web-based supplier-retailer collaboration platform designed to streamline product catalog management for Keells Supermarket. The document outlines the challenges faced prior to the implementation, including delays in onboarding new products, burdensome communication methods between suppliers and category managers, and the lack of a tracking system for changes in the product master. The case study presents the transformation in processes for various roles, such as category managers and suppliers, highlighting how KANE facilitated direct communication, efficient completion of listing forms, and quicker approvals. It also notes the significant acceleration in product listing times, achieving an 85% improvement compared to previous methods. The implementation of KANE has resulted in enhanced efficiency, reduced dependencies on IT, and improved transparency in the product onboarding process, including contract negotiations and approvals.
