Holzer Health System Paragon 24.1 Upgrade Case Study

This case study details the successful upgrade of Holzer Health System to Paragon 24.1, highlighting the collaborative efforts between Holzer and the Altera team. The document outlines the importance of project management support, system setup, and configuration in ensuring a smooth upgrade process. Holzer, located in Gallipolis, Ohio, operates with over 250 beds and 160 providers, managing more than 33,000 emergency room visits annually. The Director of IT, Austin D. Willoughby, emphasizes the effectiveness of pre-work and testing during the go-live preparation, which contributed to the upgrade's success. The case study also discusses how the Paragon team provided ongoing support and training, allowing Holzer to maintain high-quality patient care throughout the upgrade. Willoughby notes that the collaboration and communication with Altera were crucial in minimizing setbacks and enhancing the client experience during the activation and post-live phases.