Amadeus Global Report 2024 Chapter on Technology

This document is a chapter from the Amadeus Global Report 2024, focusing on technology in the travel industry. It outlines how technology serves as a cornerstone for enhancing the travel experience, detailing innovations such as virtual reality for planning and AI-powered support during trips. The chapter describes Amadeus' transition to a platform model that enables self-integration for customers and partners. It also discusses the current landscape of travel technology, marked by consolidation and innovation, and highlights Amadeus' comprehensive suite of applications that process large amounts of data. The engineering community at Amadeus is structured to handle the entire development cycle, promoting best practices and collaboration. The document further explains the adoption of Agile and SAFe methodologies, integrated into a DevOps framework, to enhance product development and delivery. Additionally, it mentions the importance of communities of practice within the engineering teams to foster knowledge sharing and innovation.