Enhancing In-Flight Experience Through Technology

This guide discusses advancements in in-flight experiences driven by technology, focusing on personalization and connectivity. It outlines how airlines are transforming their services to create more tailored journeys for travelers, starting from trip inspiration to in-flight entertainment. The document details the shift towards modern airline retailing, exemplified by Finnair's implementation of a native order system, which enhances customer interactions and support. It also describes the integration of AI-powered platforms like Amadeus Nevio, which facilitate real-time upselling and payment flexibility. Furthermore, the guide highlights innovations in in-flight entertainment, such as the use of satellite networks for live streaming and augmented reality technologies that enhance passenger engagement. It emphasizes the importance of maintaining a personal touch while adapting to new technologies and outlines the potential operational efficiencies that these advancements can bring. The document concludes by discussing the future of in-flight experiences, including virtual reality and its implications for passenger engagement.