Streamlining Business Operations with Amadeus Robotics

This case study details how Gebeco, a German group tour operator, implemented Amadeus Robotics to enhance its operational efficiency and customer service. The document outlines the challenges Gebeco faced, particularly in managing flight disruptions and the manual workload associated with airfare and PNR optimization. With a focus on maintaining high-quality service, Gebeco sought to reduce the burden on its staff, who were previously overwhelmed by the influx of flight information and manual booking tasks. The introduction of Amadeus Fare Optimizer allowed for automated fare checks, freeing agents to concentrate on sales and customer interactions. Additionally, the Amadeus Auto-Schedule Change feature enabled the classification of schedule changes, allowing agents to prioritize major changes. The implementation of these robotic solutions resulted in a significant shift in staff allocation, with 40% of operations staff transitioning to sales roles, ultimately leading to increased efficiency and sales performance. The case study emphasizes the importance of automation in adapting to the complexities of the travel market.