Cost Comparison Guide for Real-Time Transcription in Avaya

This white paper presents a cost comparison guide for implementing real-time transcription in Avaya contact centers, focusing on AI-driven use cases. It outlines the essential cost components related to licensing and infrastructure, aiding IT leaders and business decision-makers in effective budgeting. The document emphasizes the importance of real-time transcription as a foundational capability that supports various AI applications, including Agent Assist, sentiment analysis, and compliance monitoring. It details the licensing costs associated with the DaVinci platform and various speech-to-text services, providing specific pricing examples for different scenarios. Additionally, the paper discusses deployment considerations and offers budgeting strategies to optimize return on investment while ensuring accurate transcription. By understanding the key drivers of cost and leveraging existing licenses, organizations can better prepare for the integration of AI technologies in their contact centers, ultimately enhancing operational efficiency and customer service outcomes.