Market Impact Report on Agentic AI in Telecommunications

This Market Impact Report examines the integration of agentic AI within telecommunications, focusing on leadership priorities for scaling its implementation. The report outlines findings from a survey of 90 Tier-1 telecom executives across Europe, Australia, and North America, detailing the current state of agentic AI investments and their impact on business operations. It identifies key areas where telcos can drive change, including the need to shift from isolated pilot projects to enterprise-wide execution, establish cross-domain outcomes aligned with business metrics, and reset KPIs to reflect orchestration-led measures. The report emphasizes the importance of governance in managing the unique risks associated with agentic AI and highlights the necessity of investing in orchestration readiness. Additionally, it discusses the challenges of moving from experimentation to enterprise coordination, stressing that agentic AI represents a fundamental shift in the telco operating model rather than merely a technological enhancement. The insights aim to guide telecom leaders in leveraging agentic AI for improved service outcomes and operational efficiency.