Service-as-Software Approach for Financial Institutions

This document is a technical report that outlines Amdocs' innovative Service-as-Software paradigm, emphasizing the integration of AI agents, governance, and orchestration in delivering enterprise intelligence. It describes the transition from traditional service delivery to a more modular and agile model through Agentic Studios, which enables financial institutions to embed intelligence into their operations. The report details how organizations can scale Generative AI beyond pilot programs using Amdocs' platform, which facilitates the creation of governed, executable workflows. It explains the benefits of composable intelligence for agility, governed execution for enterprise confidence, and the unlocking of value across various business processes. The case study of a leading investment bank illustrates the successful deployment of the Agentic AI Management Platform, showcasing significant operational cost savings and accelerated migration timelines. The report concludes by highlighting the importance of governance, transparency, and compliance in scaling AI responsibly across enterprise environments.