Coaching Certificate Program Learning Objectives

This document is a guide detailing the learning objectives of the American Management Association's Coaching Certificate Program. It outlines the essential skills and knowledge that leaders must develop to effectively coach their teams. The guide emphasizes the importance of intuitive listening, building trust, and understanding different communication styles. It describes the coaching process, including the two phases involved, and highlights the distinction between coaching by leaders and managers. Additionally, the document presents foundational coaching skills, such as demonstrating emotional intelligence and facilitating effective dialogues. The AMA GUIDE model is introduced, with sections dedicated to recognizing and applying its components in coaching scenarios. The guide concludes with best practices for conducting coaching sessions and enabling change within teams, ensuring that leaders are equipped to foster high-performing teams through effective coaching techniques.